DOOMAN SAMANEH
Expert in providing Help Desk and accounting software
What is Gamma
Gamma help desk is the leading IT helpdesk and service desk software in IRAN. Gamma is a web-based and multilingual application, based on ITIL. Many enterprise organizations such as banks, oil and gas companies, private sector and so on are using Gamma right now.
Gamma ITSM software, with the ability to run under the web platform, helps large companies and organizations to mechanize all matters related to the IT sector, including services and processes, and to better manage their IT services.
Gamma ITSM Subsystems
Request Fulfillment
different types of and kinds of requests could be handled by Gamma. We have developed a robust workflow management inside Gamma to cover almost all kinds of processes in the business.
Contract Management
Centralized registration and management of purchase and support contracts, information on the status of contracts, relationship of contracts with assets and software, etc.
Knowledge Base
In Gamma you can create different categories to categorize articles. Each article may have different user access and each user can search in knowledge base with respect to his/her authorization access rights.
SLA Management
An SLA is a set of agreements. Accurate control of request processing time and increasing the speed of IT service delivery are among the features of SLA management.
Incident Management
The purpose of incident management is to reduce the amount of service failure. IT managers try to prevent their reoccurrence by identifying incidents in time.
PM
each planned maintenance contains some task and checklist. Each plan has its own schedule (i.e: every 6 month) and also relate to some assets.
Asset Management
admin is capable to define any product and service tree structure by Gamma. All products such as assets, consumables, components could be defined. Every asset may contain components, has custom fields, and may have relation with other assets.
Workflow
The purpose of incident management is to reduce the amount of service failure. IT managers try to prevent their reoccurrence by identifying incidents in time.
Inventory Management
there could be more than one warehouse in each company. Each warehouse has its own admin to manage its stocks.
Download Catalog
Read catalogs, customer lists, files related to Gamma software facilities (modules) and other related documents if needed.
Get a free consultation
Contact our experts for free consultation and more information on Gamma ITSM.
Request a demo
By completing the demo request form, you can see the features of the Gamma request management software closely in a face-to-face meeting.
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